Wye Valley MTB Centre

Unit 6, Martin's Grove Business Park,
Symonds Yat West,
Ross on Wye,
Herefordshire, HR9 6BJ

Mobile: 07920 291116
Email: Please use the Contact Us page

Terms & Conditions


    1. We aim to provide high quality specialist bikes for hire. To achieve this at a reasonable cost we ask our customers to treat the equipment responsibly.

    2. Bikes and equipment can only be hired from Wye Valley Mountain Bike Hire on completion of a Hire Agreement Form. Wye Valley Mountain Bike Hire reserves the right to take the customers Credit Card details to hold as security until the bike is returned in the condition it was hired out in. Upon acceptance of these Terms & Conditions a binding contract is formed between Wye Valley Mountain Bike Hire and the hirer. We reserve the right not to accept or to fulfil a Booking.

    3. All Bookings are subject to availability. When a Booking is made by one person on behalf of another person or people that person confirms to Wye Valley Mountain Bike Hire that he or she has the authority to make such a booking.

    4. The Hire period commences on the day the cycle(s) and equipment is collected or dispatched to you and continues until the cycle(s) and equipment is returned to Wye Valley Mountain Bike Hire.


    1. You are responsible for ensuring that you are physically fit enough to undertake cycling any distance on Wye Valley Mountain Bike Hire bike(s) or Equipment you have booked. Wye Valley Mountain Bike Hire does not accept any responsibility for your failure to complete your Hire period due to lack of fitness, illness or injury. Wye Valley Mountain Bike Hire does not accept liability for death, personal injury, loss or damage to personal effects to any participant, nor can Wye Valley Mountain Bike Hire accept any responsibility for delays or changes to your period of Hire due to weather, strikes, war, terrorism or other causes.

    2. You accept that cycling on a public highway carries its own risks and you have made your booking on the basis that you undertake the Hire at your own risk. You understand and accept that Wye Valley Mountain Bike Hire advises the wearing of cycle helmets at all times when riding.

    3. You will ride your cycle responsibly at all times. You will not hold Wye Valley Mountain Bike Hire responsible for any loss, damage or injury including death to persons or property with regard to the use of the cycle(s) and equipment hired. You accept responsibility to Indemnify Wye Valley Mountain Bike Hire against any claim, interest, demand or expense in respect of such injury or damage.

    4. You will ensure that you have suitable Insurance cover at all times during the period of your hire.

    5. You are responsible for all cycles and equipment hired or loaned and it your responsibility to keep these items safe from damage, loss or theft, use it in a proper manner and not subject it to any misuse or unfair wear and tear.

    6. Any damage caused due to crash or neglect is the Customer’s responsibility and will be charged for.

    7. You will notify Wye Valley Mountain Bike Hire immediately of any loss, damage or theft to the hired cycles or equipment however caused. You will be responsible for paying Wye Valley Mountain Bike Hire the reasonable costs of repair or replacement for any such loss, damage or theft.

    8. You will not offer for sale, sell, dispose, mortgage, lend, pledge or otherwise part with possession of the hired cycle(s) or equipment.

    9. Wye Valley Mountain Bike Hire staff are usually available by phone or email to help out with any problems during the hire period; however it is the customer’s responsibility to assemble, set up and keep a check on the bike they have hired. Whilst Wye Valley Mountain Bike Hire will always do it’s best to have staff available during the hire period this cannot be guaranteed.


    1. A deposit of 25% to secure the booking will be requested by credit or debit card. A charge of 75 pence will be made for all card transactions.

    2. Payments are collected on booking the bike. Our cancellation policy is as follows:

      • Cancellation by us. We have the right to cancel or re-schedule bookings at our discretion if adverse weather is in force on the day of you booking. In these circumstances deposits will be refunded in full.

      • Cancellation by you. If you cancel your booking, we reserve the right to charge you according to the notice you have given us:
        1. Less than seven days – your deposit will not be returned
        2. Within seven (7) days but more than 48 hours – 50% of basic hire cost
        3. Less than 48 hours notice – 100% of basic hire cost.
        If you rearrange your booking at the time of cancellation, provided that it is more than 48 hours prior to the date of the original booking, your deposit will be moved to the new booking and no cancellation fees will be applied. Wye Valley Mountain Bike Hire will consider individual cases in extraordinary circumstances.

    3. In consideration of our arranging and fulfilling your Hire in accordance with these terms and conditions you will pay Wye Valley Mountain Bike Hire the total price for your period of Hire set out in the Hire Agreement Form in advance of the hire commencing.

    4. Late return of the Bike will be charged at twice the published daily hire rate for each day/ part day that the bike is returned late.

    5. A Credit or Debit Card will be required at the commencement of any hire period, but this may extend to a deposit to the value of the cycle(s) by credit or debit card payment or other surety as deemed sufficient by Wye Valley Mountain Bike Hire depending on Wye Valley Mountain Bike Hire assessment of the risk and the value of the equipment. If a deposit is taken it will be returned at the end of the hire period provided that;
      • Any cycles and/or equipment hired or used are returned in an undamaged condition to Wye Valley Mountain Bike Hire
      • Any cycles and/ or equipment hired or used are returned within the arranged hire period at an arranged time and place to Wye Valley Mountain Bike Hire

    6. If the terms set out in 3.4 (above) are not complied with, Wye Valley Mountain Bike Hire reserve the right to charge reasonable charges until such time when cycles and/ or equipment concerned have been returned to Wye Valley Mountain Bike Hire. In the case of cycles and/or equipment left or returned damaged, you are responsible for any costs incurred and sustained in replacing or repairing (whichever the cheaper) the items concerned to a condition equivalent to that prior to the Hire.

    7. In all cases normal wear and tear as defined by the products manufacturer or supplier is accepted and allowed and is included in any hire price

    8. In all cases, the security/ damage deposit can be used as a deposit against the costs or charges mentioned herein.


    1. It is the rider’s responsibility for their own safety. Cycling involves personal risk and you must ride responsibly.

    2. Injury(s) and/or death associated with the sport of cycling may result from weather, excessive speed, collision with inanimate objects or other persons, rider inexperience, error or abuse of equipment.

    3. First time or novice bikers should use the equipment under the supervision of an experienced rider.

    4. You must not cycle under the influence of alcohol, strong medication, other drugs or fatigue.


    1. Wye Valley Mountain Bike Hire accepts responsibility for death, personal injury and direct loss suffered by you which you can demonstrate was caused by our negligence up to the limit set out in clause 5.3 below.

    2. Wye Valley Mountain Bike Hire will not be liable to you where any alleged loss or damage results from;
      • Any of your own actions or omissions;
      • The action or omission of a third party not connected with the provision of your bike hire:
      • An event or circumstances which we could not have predicted or avoided even after taking all reasonable care;
      • Where any loss or damage is considered to be indirect or consequential loss.

    3. Except in respect of death and personal injury, in respect of which no limit of liability shall apply, Wye Valley Mountain Bike Hire’s total liability to you under this contract between us shall be limited to the total cost of your Booking.

    4. Wye Valley Mountain Bike Hire shall have no liability to you if we are unable to fulfil a Booking due to an event of Force Majeure. In the event of Wye Valley Mountain Bike Hire being unable to fulfil your booking our liability to you shall not exceed to the agreed cost of the hire.

    5. Except where expressly permitted under the Data Protection Act 1998, we will only use your personal details in connection with your Booking arrangements, unless you agree otherwise. We will keep your personal details secure in accordance with our obligations under the Date Protection Act 1998.


    1. These terms and conditions constitute the entire agreement between us, and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.

    2. Any notice required or permitted to be given by either of us to the other under these terms and conditions shall be in writing.

    3. No failure or delay by either of us in exercising any of its rights under these terms and conditions shall be deemed to be a waiver of that right, and no waiver by either of us of any breach of these terms and conditions by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.

    4. If any provision of these terms and conditions is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.

    5. Except as otherwise expressly provided herein, nothing in these terms and conditions confers or purports to confer on any third party any benefit or any right to enforce any of these terms or conditions pursuant to the Contracts (Rights of Third Parties) Act 1999.

    6. These terms and conditions shall be governed by English law, and both of us hereby agree to submit to the exclusive jurisdiction of the English Courts.

Copyright 2017. All rights reserved